Return to Help Index
Pricing and Billing
Do I have to pay sales tax?
  You only have to pay sales tax if you are located in North Carolina
I have a question on my charges.
  Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
I need a copy of my receipt/invoice.
  Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.
When will my credit appear on my account?
  Credits usually take 7-10 business days from the time we receive your item(s).
When will my credit card be charged?
  Your credit card will be charged within 24 hours prior to shipment of your item(s).
My order did not go through, but my statement shows I was charged.
  If your transaction was declined for an Address Verification Service (AVS) or Card Code Verification (CCV), the transaction has still been approved by the card issuing bank. Meaning the requested funds have been placed on hold, thereby reducing the cardholder’s available credit. This is not an actual charge to the credit card and the card issuing bank releases funds back to the card after the authorization expires (usually within two weeks but up to one month depending on the credit card issuing bank). If requested, a hold can potentially be voided by contacting the customer’s credit card issuing bank.

If you are unsure if your transaction was completed, click the "My Account / Order Status" link at the top right hand side of our site to check the status of any current orders.